Roaming Captive Portal Intermittent Connectivity Issue

Resolved
Resolved
After 6 days, 4 hours, and 56 minutes

This incident has been resolved.

Monitoring
After 5 days, 16 hours, and 8 minutes

We have successfully deployed a fix to our global infrastructure. Customers will no longer experience issues with Roaming Captive Portal.

We are continuing to monitor for any further issues. We will provide further updates as a new information becomes available.

Monitoring
After 3 days, 11 hours, and 58 minutes

A fix has been implemented in Brazil and Japan infrastructure and we are monitoring the results.

We will provide further updates as a new information becomes available.

Identified
After 19 hours and 10 minutes

We have prepared a fix and continue testing over the weekend. We are targeting to deploy the fix to production environment early next week.

We will provide updates as soon as new information becomes available.

Identified
After 10 hours and 48 minutes

We are continuing to work on a fix for this issue.

Identified
After 6 hours and 51 minutes

The issue has been identified and a fix is being implemented. Note that the connectivity issue is happening intermittently and only impacting Roaming Captive Portal globally.

We will provide updates as soon as new information becomes available.

Investigating
After 4 hours and 21 minutes

We are continuing to investigate the issue with the highest priority. We will provide updates as soon as new information becomes available.

As a reminder there is no other impact to services and other access methods.

Investigating

We are currently investigating connectivity access issues when using the roaming captive access method. When using this method some customers may experience account restriction errors. We will provide updates as soon as new information becomes available.

There is no other impact to services and other access methods.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Data Centers - Americas
      • Las Vegas (GUSLV1)
      • Buenos Aires (GARBA1)
      • Columbia (GUSCO1)
      • Des Moines (GUSDM1)
      • Portland (GUSPO1)
      • Sao Paulo (GBRSP1)
      • Los Angeles (GUSLA1)
      • Mexico City (GMXMC1)
      • Washington, DC (GUSAS1)
      • Montreal (GCAMO1)
    • Data Centers - Asia Pacific
      • Sydney (GAUSY1)
      • Taipei (GTWTA1)
      • Tokyo (GJPTK)
      • Wellington (GNZWL)
      • Mumbai (GINMU1)
      • Osaka (GJPOS1)
      • Seoul (GKRSE1)
      • Shanghai (SHA1)
      • Singapore (GSGRS1)
      • Auckland (GNZAU1)
      • Hong Kong (GCNHK1)
      • Indonesia (GIDJK11)
      • Beijing (PEK1)
    • Data Centers - Europe, Middle East & Africa
      • Abu Dhabi (GAEAD1)
      • Stockholm (GSESK1)
      • Copenhagen (GDKCP1)
      • Tel Aviv (GILTA1)
      • Turin (GITTU1)
      • Dubai (GAEDX1)
      • Dublin (GIEDU1)
      • Frankfurt (GDEFR1)
      • Helsinki (GFIHE1)
      • Johannesburg (GZAJB1)
      • Madrid (GESMA1)
      • Middlesex (GGBLO1)
      • Milan (GITMI1)
      • Munich (GDEMU)
      • Oslo (GNOOS1)
      • Amsterdam (GNLAM1)
      • Belgium (GBEBR11)
      • Bucharest (GROBU1)
      • Paris (GFRPA1)
      • Zurich (GCHZU1)