VIP Maintenance September 16, 2022

Friday, 16 September 4 hours
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Update

Please note, this maintenance which was originally scheduled for September 9, 2022 has been re-scheduled to September 16, 2022. The updated scheduled is below:

  • Start Time: September 16, 2022 at 00:30 UTC (Sep 15, 2022, 17:30 PDT)
  • End Time: September 16, 2022 at 04:30 UTC (Sep 15, 2022, 21:30 PDT)
Scheduled

Symantec, a division of Broadcom, is performing maintenance starting on September 16, 2022 at 00:30 UTC (Sep 15, 2022, 17:30 PDT), for a duration of 4 hours.

Impact

We are updating our database infrastructure as part of routine maintenance. End users should not experience changes when using VIP.

Began at:

Affected components
  • VIP
    • VIP Self Service Portal
    • VIP Manager
    • VIP Retail Website
    • Reporting API
    • My VIP
    • Voice Delivery
    • User Authentication SAML Service
    • SMS Delivery
    • Mobile Push Delivery
    • User Authentication Javascript Service
    • Authenticator Validation and Management APIs
    • Authenticator Provisioning Service
    • User Validation and Management APIs
    • Intelligent Authentication