Schemus Synchronization Tool Issue

We have monitored the service for stability and this incident shall now be closed.

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We continue to work on a permanent fix. In the meantime, a workaround is available that can be requested through our support team. We will provide more updates as soon as new information becomes available.

A patch has been provided by our service provider. We request impacted customers to get in touch with our support team for further information on instructions to execute.

We will provide further updates as new information becomes available.

Our Schemus Tool provider is working on a fix and planning to issue it later today. Once the new version is released to our team, we will make it available via the Clientnet Portal. We will provide updates as new information becomes available.

We are aware of a limited number of customers that may be experiencing issues uploading email addresses using Schemus version 1.52 only. User and groups upload are not affected by this issue.

We are investigating this issue and will provide updates as new information becomes available.