App Synthetic Monitor (ASM) Connection Issue

Resolved
Resolved
After 15 hours and 40 minutes

We have monitored the service for stability and this incident shall now be closed.

Recovering
After 1 hour and 25 minutes

A fix has been implemented and we are monitoring the results.

Investigating
After 50 minutes

We are continuing to investigate this issue and have engaged our Platform provider.

We will provide updates when new information becomes available.

Investigating

We are currently investigating an issue where few customers are experiencing connection issues between the on-premise monitoring servers and ASM.

We are investigating this issue with priority and updates will be provided when new information becomes available.

All other aspects of our service remains functional.

Began at:

Affected components