Email Delivery Issue in EMEA Region

The previous reported concern with email delays in the EMEA region has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

At approximately 09:30 UTC the connectivity was restored and emails queued on customers and/or third-party MTAs were started to be delivered based on the retry schedules.

Some customers continued to see delays, and in some cases intermittently error 4xx, as our service was recovering.

The service is now fully operational and customers should see mail flowing normally.

We will continue to closely monitor the email service and will provide the next update at 16:30 UTC or as new information becomes available.

The connectivity has now been restored. Any emails queued on third party or customer MTAs will be delivered based on their respective retry schedules.

Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will continue to closely monitor the email service and will our next update at 11:30 UTC, or as soon as more information becomes available.

We are aware of customers provisioned on the EMEA based infrastructure experiencing issues sending and receiving emails. We are investigating this issue as a priority and have engaged all appropriate teams at Broadcom.

We will provide an update as soon as more information becomes available.