WSS - Shanghai (SH1) Data Centre Unavailable

Resolved
Resolved
After 16 hours and 12 minutes

The Shanghai (SH1) data center is fully operational. This incident is resolved.

Identified
After 6 hours and 28 minutes

Work continues with the third-party carrier to resolve the issue.

We will provide an update as soon as more information becomes available.

Identified
After 3 hours and 24 minutes

We continue to work with the third-party carrier to resolve the issue.

The next update will be at 16:00 UTC or as soon as more information becomes available.

Identified
After 2 hours and 7 minutes

We have identified that the issue resides with a third-party carrier. We are working with the carrier toward resolution.

Investigating
After 54 minutes

We are continuing to investigate this issue and will provide an update once they become available

Investigating
After 1 minute

We are continuing to investigate this issue.

Investigating

On November 9, 2020, since 09:09 UTC, the Shanghai (SH1) data center is unavailable. We are investigating the issue and will provide additional updates as new information becomes available.

IPSec connected customers are requested to bring up their secondary tunnel (if configured) while we work towards resolving this incident.

Began at:

Affected components