[Updated]Cloud SWG: General Product Maintenance March 12 - March 13, 2025

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Update

Please take a note of the following addition/update.

In addition to Sao Paulo, Brazil (GBRSP), Tokyo, Japan (GJPTK) and Ankara, Turkey (GTRAN) POPs, this maintenance will also be performed for Columbia, South Carolina (GUSCO) POP.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy/ WSS Agent / SEA (Single Enterprise Agent) / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Broadcom will perform general maintenance to the Cloud SWG POPs in Sao Paulo, Brazil (GBRSP), Tokyo, Japan (GJPTK) and Ankara, Turkey (GTRAN). During this maintenance event all services will remain operational and available.

Timing

The maintenance window will run from March 12, 2025, with a completion date of March 13, 2025. All maintenance will occur between 18:00 and 06:00 local POP time.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy/ WSS Agent / SEA (Single Enterprise Agent) / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Technical Support

Experiencing issues? Contact technical support by visiting here.

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