VMware SASE - Investigating - SDWAN Services may not be available in the JKT1 (Jakarta) POP

The VMware SASE team has not encountered additional issues in monitoring and has implemented a fix to resolve this incident. Accordingly, this is the final notification for this incident which will now be closed.

Start Time: November 20, 2023 21:39 UTC End Time: November 20, 2023 22:38 UTC

Current Impact: None (issue resolved)

Service impact has been mitigated. Relevant components will be monitored in the coming hours. Customers with ongoing impact should reach out to the service desk, link: https://kb.vmware.com/s/article/2006985.

Start Time: November 20, 2023 21:39 UTC End Time: November 20, 2023 22:38 UTC

Current Impact: None (issue mitigated and being monitored)

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: November 20, 2023 21:39 UTC End Time: To be determined

Current Impact: Customers in the corresponding region may not be able to utilize services in the JKT1 (Jakarta) POP

The VMware SASE team has become aware of a potential service event and is gathering more information. Engineering resources have been engaged and an update will be provided shortly.

Start Time: November 20, 2023 21:39 UTC End Time: To be determined

Current Impact: Customers in the corresponding region may not able to utilize services in the JKT1 (Jakarta) POP