Content Analysis Server (CAS) License Issue

Resolved
Resolved
After 15 hours and 23 minutes

We have monitored the service for stability and this incident shall now be closed.

Recovering
After 2 hours and 36 minutes

We have implemented a fix and can validate service has been restored. This incident shall now be placed into monitoring so that we can ensure stability of the service. Updates will be provided as soon as new information becomes available.

Identified
After 35 minutes

We are continuing to implement a fix and have further identified that the impact is with customers using Content Analysis Server (CAS) are unable to browse websites. We will provide updates as soon as new information becomes available.

Identified
After 16 minutes

We have identified the cause of the issue and a fix is being implemented. We will provide updates as soon as new information becomes available.

Investigating

We are currently investigating an issue where licences are showing as expired. This is currently impacting customers using the following products:

  • Advanced Secure Gateway (ASG)
  • Content Analysis Server (CAS)

    We will provide updates as soon as new information becomes available.

  • Began at:

    Affected components