Resolved

The system has been stable, so we will close this incident now. We apologize for the inconvenience.

Monitoring

The system was fixed at 14:05 Pacific Time. Submissions are being processed normally. We will continue to monitor stability.

Identified

Delays have started occurring again since 9:00am Pacific Time. Please stand by while we work on a solution.

Monitoring

The system has been normal since 17:10 Pacific Time. We are continuing to monitor it.

Investigating

We have been experiencing malware analysis issues in our US backend since 10:00am Pacific Time. This includes delays as well as results returned without dynamic analysis. Please stand by for further updates.

Began at:

Affected components