Resolved
After 14 hours and 27 minutes

The underlying issue of the portal login errors has been addressed. This incident has been resolved.

Monitoring
After 12 hours and 38 minutes

We have resolved the issue causing portal errors. We will continue to monitor the performance of the portal to ensure the service is fully restored.

We will provide additional updates as new information becomes available.

Identified
After 11 hours and 43 minutes

We continue to work on a fix. Customers may continue to experience errors when attempting to log into the management portal.

We will provide further updates as new information becomes available.

Identified
After 7 hours and 48 minutes

We have identified the cause of the errors and are working towards a fix. We will continue to provide further updates as new information becomes available.

Please note that no other Symantec Cloud Workload Protection and Cloud Workload Assurance functionality is affected, and workloads remain protected.

Investigating
After 2 hours and 11 minutes

We are continuing to investigate portal login issues. During our investigations we have also identified customers may experience errors when performing various operations in the portal. Customers may also experience issues with the Cloud Workload Assurance portal. We will continue to provide further updates as new information becomes available.

Please note that no other Symantec Cloud Workload Protection and Cloud Workload Assurance functionality is affected, and workloads remain protected.

Investigating

We are aware customers may be experiencing login errors when attempting to log into the management portal. We are currently investigating these errors and will provide further updates as new information is discovered.

Please note that no other Symantec Cloud Workload Protection functionality is affected, and workloads remain protected.

Began at:

Affected components