Issues with log reception for EU tenants

Resolved
Resolved
After 1 week, 1 day, and 18 minutes

We have resolved the underlying issue with log availability for EU tenants. This incident is now resolved.

Monitoring
After 1 day, 4 hours, and 34 minutes

We continue to monitor the availability of new logs. We will provide additional updates as new information becomes available.

Monitoring
After 6 hours and 46 minutes

Current logs are now available in the portal. Our team continues to work on restoring access to previous logs. We will provide additional updates as information is discovered.

Identified
After 2 hours and 37 minutes

Our investigation has determined the underlying cause of this issue and we are working on restoring the availability of the logs. We will provide additional updates as information is discovered.

Investigating

We are aware customers may be experiencing issues with logs reception with EU tenants. We are currently investigating these errors and delays and will provide further updates as new information is discovered. Please note that no other Symantec Secure Access Cloud functionality is affected.

Began at: