Elevated AReqs Processing Time for EMV 3DS Transactions


Arcot noticed higher time to process incoming AReqs from card schemes between 00:05:07 and 00:08:33 on 22nd January 2024

Impact: Transactions might have experienced increased latency with the Arcot ACS resulting in increased directory server timeouts and Incomplete, or Unavailable Authentications. The cardholders may experience failures in attempting to make purchases. If 'Attempts' processing is not available for this transaction, it is likely that the cardholder may be have been prompted for another payment method.

Arcot continues to focus on its monitoring and understanding of the root cause of this issue.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • Secure4
      • SecureT