Email Delivery issue in EMEA Region

Resolved
Resolved
After 1 day and 8 minutes

The previous reported concern with email delivery in the EMEA region has been resolved. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Monitoring
After 17 hours and 41 minutes

Email queues on the Broadcom infrastructure are back to normal levels. Customers sending and receiving emails using EMEA based infrastructure will no longer experience email delays.

We are closely monitoring the email service and will provide our next update on November 26, 2020 at 18:00 UTC, or as soon as more information becomes available.

Identified
After 13 hours and 41 seconds

As of 23:55 UTC, mitigation has been applied to address the underlying cause. Customers will no longer experience issues sending email. Previously queued email on Broadcom infrastructure have now started delivering.

We will provide an update as soon as more information becomes available.

Identified
After 8 hours and 38 minutes

Our investigation has determined this to be an upstream third party peering issue. We are working closely with ISPs to rectify this problem.

New emails are delivering without any delays while any previously queued emails on our infrastructure will be delivered once the service is fully restored.

We will provide an update as soon as more information becomes available.

Investigating
After 7 hours and 24 minutes

We continue to investigate the cause of the email delivery issue experienced by some customers to some domains. Queued emails on our infrastructure will be delivered once the service is fully restored.

Updates will be provided as new information becomes available.

Investigating
After 4 hours and 11 minutes

As of 15:45 UTC, we have applied mitigation to address the issue. The impacted infrastructure has been taken out of service. Customers will no longer experience issues while sending outbound emails and new emails are now processing normally.

The underlying cause is still actively being investigated and we continue to work closely with internal teams and our service provider. Previously queued emails on our infrastructure will be delivered once the service is fully restored.

We will continue to closely monitor the email service and will provide our next update at 19:00 UTC, or as soon as more information becomes available.

Investigating
After 1 hour and 15 minutes

We continue to investigate the cause of the email delivery issue experienced by some customers to some domains.

Updates will be provided as new information becomes available.

Investigating

We are aware that some customers provisioned in the EMEA region are experiencing email delivery issues to some domains. In some cases they are presented with the error message "421 4.4.0 [internal] no mail servers for this domain could be reached at this time".

We are currently investigating this issue and will provide updates as new information becomes available.

Began at:

Affected components