AfI - Drop in incoming transactions from Mastercard Directory Service (DS)


Monitoring indicates that incoming transaction traffic from Mastercard has recovered starting 20:31 GMT. Our teams will continue to monitor the transactions closely and with this update, we confirm that this incident stands resolved.

We will continue to follow-up with Mastercard for further findings and share updates in due course.


We are seeing a drop in incoming transaction traffic from Mastercard Directory Service (DS). Incident Response teams have been engaged and are working on it.

The problem appears to have started at 20:20 GMT

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT