Email Delays (NAM Infrastructure)

We have monitored the service for stability and this incident shall now be closed.

As of December 27, 2024 at 00:10 UTC, we have increased the compute capacity and we are no longer experiencing email delays. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We are actively working on a fix and will share updates as soon as new information is available.

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

We are investigating a recurrence of this issue. We will provide updates as new information becomes available.

We are no longer experiencing email delays. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have implemented a fix and have started seeing improvements. The previously queued emails have started delivering. We are closely monitoring the email traffic and we will provide updates as new information becomes available.

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

We are aware of a small subset of customers provisioned on NAM based infrastructure experiencing delays sending or receiving emails. Customers may experience emails queuing on their infrastructure.

We are handling this issue as a high priority and have engaged all appropriate teams at Broadcom. Please note that there is no impact to protection services, and all other aspects of our services remain functional. We will provide an update as soon as more information becomes available.