VIP – Issue with SMS Delivery (US Region)
We have monitored the service for stability and this incident shall now be closed.
Customers should no longer experience issues with SMS delivery. We will now monitor the service for stability and provide updates as soon as new information becomes available.
Our SMS provider is actively working with their carrier partner to resolve the issue. We will share updates as soon as additional information becomes available.
We are aware of VIP customers in the US region experiencing issues using Google voice for SMS short-code delivery. We can confirm that our SMS provider is having delivery issues.
As a workaround, based on individual customer configuration, voice, push or manual security code options can be used. We will provide updates as soon as new information becomes available.
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VIP
- SMS Delivery
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