VMware Tanzu CloudHealth: Delayed AWS Partner Generated Billing data

The backlog reprocessing is complete and reported customers now have up-to-date cost data. This incident is resolved and there will be no further updates.

Start Time: October 04, 2023 16:00 UTC End Time: October 05, 2023 02:30 UTC

Current Impact: None.

Engineering has validated the fix and is currently rerunning AWS Partner Generated Cost and Usage data for impacted customers. We estimate that the recovery time will take up to 56 hours. During this recovery time, impacted customers may continue to experience gaps in cost reporting as the backlog is processed.

Start Time: October 04, 2023 16:00 UTC End Time: October 05, 2023 02:30 UTC

Current Impact: AWS Cost and Usage data are delayed for several partner customers.

We have identified an issue that is causing a delay in AWS Partner Generated Cost and Usage data. Our engineering team has put a fix in place and is currently working to remediate the issue. We will post a further update as soon as we have an estimated recovery time.

Start Time: October 04, 2023 16:00 UTC End Time: N/A

Current Impact: AWS Cost and Usage data are delayed for several partner customers.

We identified an issue that is causing a delay in AWS Partner Generated Cost and Usage data. Our engineering team is currently working to remediate the issue. We will post a further update as soon as we have an estimated recovery time.

Start Time: October 04, 2023 16:00 UTC End Time: N/A

Current Impact: AWS Cost and Usage data is delayed for several partner customers.