Issue with User Authentication SAML Service

Resolved
Resolved
After 13 hours and 58 minutes

The previous reported concern with User Authentication SAML Service has been addressed. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Monitoring
After 11 hours and 40 minutes

A fix has been successfully deployed and the User Authentication SAML Service is completely stable and is fully operational at this time.

We will continue to closely monitor the service and will provide updates as new information becomes available.

Identified
After 10 hours and 38 minutes

A fix has been identified and is being deployed. It is estimated that the fix will take until approximately 17:30 UTC to propagate to the whole infrastructure.

The next update will be provided at 17:30 UTC or as soon as new information becomes available.

Identified
After 8 hours and 20 minutes

All relevant teams are engaged on this high priority incident as we continue to work towards a solution for the customers impacted by this issue.

Updates will be provided as new information becomes available.

Identified
After 6 hours and 8 minutes

We continue to work on a fix that will address the issue some customers are experiencing with the User Authentication SAML Service.

Updates will be provided as new information becomes available.

Identified
After 4 hours and 54 minutes

We continue our remediation work to restore the User Authentication SAML Service issue that some customers are experiencing.

Updates will be provided when new information becomes available.

Identified
After 2 hours and 50 minutes

We continue to work on a fix that will address the issue some customers are experiencing with the User Authentication SAML Service.

Updates will be provided as new information becomes available.

Identified
After 46 minutes

We have identified the cause of the issue that some customers, with Azure AD conditional access, may experience with the User Authentication SAML Service and are working on a fix.

Updates will be provided as new information becomes available.

Investigating

We are aware that some customers with Azure AD conditional access may experience an issue with User Authentication SAML Service.

We are currently investigating this issue and will provide updates as new information becomes available.

Began at: