Missing data and alerts for app-03 application node

After 3 hours and 31 minutes

This incident has been resolved. Thank you for your patience!

After 2 hours and 34 minutes

We are continuing to monitor for any further issues.

After 2 hours and 23 minutes

Most of the Monitoring Points have their connection restored. We'll continue to monitor the situation.

After 26 minutes

We've identified the problem and we are actively working on resolving it: the Monitoring Points are having difficulty connecting to the application node. Due to its nature, it might take a few hours to restore the full availability of the services.


We have detected an issue which results in potential data and alert loss for a handful of customers on the app-03 application node. This issue first began after the upgrade on June 19th, 8 PM EST. Our engineers are currently investigating.

We appreciate your patience and will post updates to this incident as resolution progresses.

Began at: