Drop in incoming transactions traffic - Resolved

After 1 hour and 31 minutes

We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 0539 GMT.

Teams will continue to monitor transaction volume statistics and gather pertinent details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.

After 39 minutes

We have noticed more instances of traffic loss since the last update and this is impacting transactions for 3DS 1.0.2 and EMV3DS. We have our teams engaged to understand the full implication and work on recovery policies. We shall get back to you with the next update by 0650 GMT.

After 13 minutes

Our network team is engaged at this point and are analyzing the incoming traffic patterns on our network side. We have not noticed anymore instances of incoming traffic drops since our last notification. We are closely monitoring the transactions at this point and we shall get back to you with the next update by 0550 GMT.


We observed one instance of intermittent drop for traffic coming in from card schemes. It currently appears to be recovered however we continue to be watchful. We shall get back to you with the next update by 0530 GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT
    • Arcot for Digital Banking (AfDB)