DX SaaS delayed Alarm processing and Email notifications

After 1 day, 7 hours, and 23 minutes

This incident has been resolved.

After 1 day, 7 hours, and 22 minutes

This incident has been resolved. We sincerely apologize for any inconvenience caused by this incident.

After 1 day, 6 hours, and 14 minutes

The Alarm processing lag has come down and might recover in 1 hour.

After 1 day, 3 hours, and 43 minutes

The Alarm processing delays and the notification lag is decreasing after implementing the fix. We will provide the next update in 2 hours from now.

After 9 hours and 44 minutes

The issue has been identified and a fix is being implemented.

After 4 hours and 32 minutes

We are continuing to investigate this issue.


We are aware of customers experiencing delays in processing the latest Alarms, Ticket and Email/Webhook notifications in the DX OI(Operational Intelligence) . We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the product are functioning as normal.

Began at:

Affected components
  • DX SaaS
    • DX Insights Platform
      • Application Performance Management (APM)
      • App Experience Analytics Console (AXA)
      • App Experience Analytics Collector (AXA)
      • Operational Intelligence (OI)