VMware VeloCloud SASE - Edge Cloud Orchestrator (VCO137-USCA1) Issue


We have monitored the service for stability and this incident shall now be closed.


We have identified the cause of the issue and have implemented a fix.

Customers with ongoing impact should reach out to the service desk (https://kb.vmware.com/s/article/2006985).

We will now monitor the service for stability and provide updates as soon as new information becomes available.

Impact Timeline:

  • Start Time: April 15, 2024 at 06:40 AM UTC
  • End Time: April 15, 2024 at 07:26 AM UTC

We are aware of an issue with VMware Edge Cloud Orchestrator service impacted for customers in the North America - San Jose region. Impacted customers may be unable to access the VECO portal at this time. This also means Edges are temporarily unable to communicate with the Orchestrator.

Data Plane service is not impacted and is functioning normally. Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.

Began at:

Affected components