Sydney (GAUSY) Data Center Emergency Maintenance September 18, 2020

5 hours

The scheduled maintenance has been completed.


Scheduled maintenance is currently in progress. We will provide updates as necessary.


Symantec, a division of Broadcom, will be performing emergency maintenance in the Sydney (GAUSY) data center. This maintenance will begin on September 18, 2020, at 19:00 UTC for a duration of 5 hours.

Impact Expect the site to be completely unavailable during the maintenance window.

Required Action • IPsec: Customers should bring up their secondary tunnel prior during the maintenance window. Please ensure your IPSec implementation is fault tolerant by following configuration best practices. • Explicit over IPsec (“trans-proxy”): Customers that use explicit proxy through IPsec to should take the same action as IPsec customers and bring up their secondary tunnel during the maintenance. • Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required. • Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the maintenance window to avoid an outage.

If you have further questions regarding this announcement, contact Technical Support. Support information is located at:

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Schedule • Start Date: September 18 2020, at 19:00 UTC • End Date: September 19, 2020, at 00:00 UTC

Began at:

Affected components