Cloud Secure Web Gateway - Customers in EU routing via CASB are experiencing intermittent delays

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Based on findings from the log analysis, we have implemented configuration updates. Early metrics show performance improvements, and we are closely monitoring the environment. We will share further updates as new information becomes available.

The recent fix has resulted in limited improvement, and performance is recovering slowly than expected. Our engineering team is currently gathering deeper system diagnostics to pinpoint the remaining issue and accelerate recovery. We will share another update as soon as new information is available.

Mitigation steps are actively being tested before release to ensure system stability. We are working as quickly as possible to deploy the fix and will update you as soon as new details are available.

Resolving this issue continues to be a high priority for our team. We will provide updates as new information becomes available.

Backlog processing is currently moving slower than expected. Our engineering teams are actively investigating to identify and resolve the underlying bottleneck. We will share another update as soon as new findings are available.

We have increased system capacity to address the issue and are seeing performance improvements. The backlog is currently processing, though it may take some time to fully clear. We will provide further updates as new information becomes available.

We continue to treat this issue as a high priority and have engaged all relevant teams. Capacity and configuration adjustments have been applied, and we are actively investigating the underlying cause. Further updates will be shared as new information becomes available.

Customers routing SaaS Applications (Outlook, Salesforce etc) via CASB Gatelets in Europe are experiencing intermittent delays.

Customers in the US are not impacted.

Broadcom engineering teams are currently investigating and will provide an update.