SEP Mobile Agent Connectivity Issue


We have monitored the service for stability and this incident shall now be closed.


We identified that all versions of SEP mobile were effected impacting a subset of customers. We have also identified the cause of the issue and have implemented a fix.

We will now monitor the service for stability and provide updates as soon as new information becomes available.


We are aware of some customers using older versions of SEP mobile being unable to connect to the backend service.

We are currently investigating the issue and will provide updates as more information becomes available.

Began at:

Affected components