Sydney Australia Region Unavailable

Identified
Update

We are currently observing a recovery across Carbon Black services. Please find the latest status regarding specific functionalities below:

Event Processing: Service has officially resumed. However, please be advised that users may experience intermittent delays as the system stabilizes and returns to normal operating capacity.

Data Backlog: The processing of the queued data backlog has commenced and is being handled systematically to ensure data integrity.

Search Functionality: Restoration of the search function is currently in progress. Our technical teams are prioritizing this feature to ensure it is fully operational as soon as possible.

We are monitoring the recovery closely to ensure continued platform stability. We will provide further updates as additional information becomes available.

Update

Our technical teams are currently working in close coordination with our cloud platform provider to address the underlying infrastructure issue. We will provide updates as new information becomes available.

Identified

Based on our preliminary investigation, we have identified that the current service disruption is related to an ongoing incident with our cloud platform provider. We are monitoring the situation closely and will provide further updates as additional information becomes available

Investigating

Carbon Black service is Sydney Australia region is currently unavailable.

Our engineering teams are engaged and actively investigating the issue. We will continue to provide updates as more information becomes available.

Began at:

Affected components
  • Carbon Black
    • AUDIT & REMEDIATION
      • SYD
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
    • DATA FORWARDER
      • SYD
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
    • ENDPOINT STANDARD / PREVENTION
      • SYD
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Control
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
    • ENTERPRISE EDR
      • SYD
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
    • WORKLOAD PROTECTION
      • SYD
        • API Services
        • CIS Benchmarks
        • Device Services
        • Event Processing
        • Public Cloud Inventory
        • VM Workloads
        • Vulnerability Assessment Service
    • Identity and Audit Logs Services
      • SYD
        • Identity and Access Management (IAM)
        • Audit Logs