Resolved
After 1 day, 22 hours, and 17 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 1 day, 6 hours, and 26 minutes

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified
After 19 hours and 46 minutes

We continue to work on a fix. We will provide updates as new information becomes available.

Identified
After 1 hour and 42 minutes

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

We are aware of an issue currently impacting VIP Customers using VIP Manager Single Sign-On. Customers using direct login to access the VIP Manager are not affected by this issue. Please see the following link containing details and workaround:

https://knowledge.broadcom.com/external/article?articleId=254735

Our engineering team is investigating the issue and working to restore the service. We will provide an update as soon as new information becomes available.

Began at:

Affected components