Drop in transactions traffic - Resolved

Resolved
Resolved

We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 15:13 GMT.

Teams will continue to monitor transaction volume statistics and gather all details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.

Monitoring

We observed one instance of intermittent drop for traffic of both 1.x and 2.x transactions. We confirm recovery since 15:13 GMT however we continue to be watchful. We shall get back to you with the next update by 16:00 GMT.

Monitoring

We confirm recovery since 14:00 GMT and our internal team is closely monitoring the transaction health at this point. We shall get back to you with the next update by 15:00 GMT.

Investigating

We are observing one instance of intermittent drop for traffic of both 1.x and 2.x transactions. The packet captures are being done and our Network team is analyzing the captures. We shall get back to you with the next update by 15:00 GMT.

Monitoring

We observed two instances of intermittent drop for traffic of both 1.x and 2.x transactions. We confirm recovery since 13:04 GMT however we continue to be watchful. We shall get back to you with the next update by 13:45 GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT
    • Arcot for Digital Banking (AfDB)