Some URLs not accessible via WSS

Resolved
Resolved
After 23 hours and 17 seconds

Our investigation determined the cause of the issue was related to a third-party DNS provider utilized by the previously unavailable URLs. This issue has now been addressed by the third-party DNS provider and this issue is resolved.

Monitoring
After 2 hours and 33 minutes

Our investigation determined the cause of the issue was related to a third-party DNS provider utilized by the previously unavailable URLs. The issue has now been resolved and we continue to monitor the performance. We will provide additional updates as new information becomes available.

Investigating
After 37 minutes

We have identified an additional data center (Johannesburg, JNB2) impacted by this issue, updated list below.

  • Sydney (GAUSY)
  • Osaka (GJPOS)
  • Singapore (GSGSR)
  • Middlesex (GGBLO)
  • Johannesburg (JNB2)

    • Investigating

    We are aware some customers connecting with WSS, via the below data centers, not able to access certain URLs.

  • Sydney (GAUSY)
  • Osaka (GJPOS)
  • Singapore (GSGSR)
  • Middlesex (GGBLO)

    We are currently investigating the cause of this issue and will provide updates as new information becomes available.

    • Began at:

    Affected components
    • Cloud Secure Web Gateway
      • Data Centers - Asia Pacific
        • Sydney (GAUSY1)
        • Osaka (GJPOS1)
        • Singapore (GSGRS1)
      • Data Centers - Europe, Middle East & Africa
        • Johannesburg (GZAJB1)
        • Middlesex (GGBLO1)