Beijing (PEK1) and Shanghai (SHA1) Data Center Degraded Performance

Resolved
Resolved
After 11 hours and 31 minutes

This incident is resolved.

Identified
After 11 hours and 28 minutes

Beijing (PEK1) and Shanghai (SHA1) data centers are now fully operational. This incident is resolved.

Identified
After 8 hours and 36 minutes

We continue to work with the regional ISP to remediate the underlying cause of the incident. Customers may continue to experience degraded service when connecting to the Beijing and Shanghai data centers.

We will provide additional updates as new information becomes available.

Identified
After 3 hours and 47 minutes

Our investigations have determined that the issue is outside of our network and appears to be with a regional ISP. Customers may continue to experience degraded service when connecting to the Beijing and Shanghai data center.

We will provide additional updates as new information becomes available.

Investigating
After 56 minutes

Our investigation shows both Beijing and Shanghai sites are functioning but with a decreased performance. Customers may continue to experience degraded service when connecting to these sites.

Our engineering team is investigating this issue as a high priority to determine the underlying cause. We will provide additional updates as new information becomes available

Investigating

The Beijing (PEK1) and Shanghai (SHA1) data center are currently unavailable. We are investigating the issue and will provide additional updates as new information becomes available.

IPSec connected customers are requested to bring up their secondary tunnel (if configured) while we work towards resolving this incident.

Began at:

Affected components