Endpoint Security: Issue creating new users with Super Administrator role


We have monitored the service for stability and this incident shall now be closed.


We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.


We are currently investigating an issue that is impacting creation of new users with Super Administrator role. Customers attempting to create new users may be unsuccessful at this time. We are investigating this issue and will provide further updates as new information is discovered.

Please note that no other Symantec Endpoint Security Cloud Portal functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.

Began at:

Affected components