Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

Our service provider is no longer experiencing issues with SMS delivery. We will monitor the service for stability and provide updates as new information becomes available.

Identified

As per our SMS provider, one of their carrier partners AT&T in the U.S is having issues with SMS delivery. We will provide updates as new information becomes available.

Investigating

We are aware of VIP customers currently experiencing issues with SMS short-code delivery. We are getting in touch with our SMS provider.

As a workaround, based on individual customer configuration, voice, push or manual security code options can be used. We will provide updates as soon as new information becomes available.

Began at:

Affected components