Skyline Advisor Partial Availability Issue

VMware Engineering team has implemented a fix, and services have restored and stable during the monitoring period. This is the final notification for this incident.

Start Time: April 20, 2022 16:56 UTC End Time: April 21, 2022 07:18 UTC

Impact: None

VMware Engineering team has implemented a fix, and services are restored. We will monitor the services for an additional 1 hour to ensure stability.

Start Time: April 20, 2022 16:56 UTC End Time: April 21, 2022 07:18 UTC

Impact: None

VMware Engineering team has implemented a fix, and services are restored. We will monitor the services for the next 2 hours to ensure stability.

Start Time: April 20, 2022 16:56 UTC End Time: April 21, 2022 07:18 UTC

Impact: None

VMware Engineering team has implemented a temporary fix and is seeing improvements in the service recovery. The team is working towards restoring the services completely. More updates shall be provided within 2 hours.

Start Time: April 20, 2022 16:56 UTC End Time: N/A

Impact: Customers may continue to observe stale data on Skyline Advisor.

VMware Engineering team has analyzed data processing issues with the Skyline data collected on Skyline Advisor. Team identified the root cause and working towards isolating and fixing the issue at the earliest. More updates shall be provided within 2 hours or as and when available.

Start Time: April 20, 2022 16:56 UTC End Time: N/A

Impact: Customers may continue to observe stale data on Skyline Advisor.

VMware Engineering team is aware of data processing issues with the Skyline data collected on Skyline Advisor. Teams are working towards fixing the issue at the earliest. More updates shall be provided within 2 hours.

Start Time: April 20, 2022 16:56 UTC End Time: N/A

Impact: Customers may continue to observe stale data on Skyline Advisor.

Engineering team identified the issue and applied a fix which restored the Skyline Advisor Portal availability. However, data processing on Skyline Advisor continues to be impacted. More updates shall be provided within 2 hours.

Start Time: April 20, 2022 16:56 UTC End Time: N/A

Impact: Customers may continue to observe stale data (6 hours old) on Skyline Advisor.

VMware Engineering team is aware of availability issues with Skyline Advisor Service. Team is working towards fixing the issue at the earliest.

Start Time: April 20, 2022 16:56 UTC End Time: N/A

Impact: Skyline Advisor Users may experience availability issues with Skyline Advisor Portal.

VMware Engineering team is aware of data processing issues with the Skyline data collected on Skyline Advisor. Teams are working towards fixing the issue at the earliest. More updates shall be provided within 1 hour.

Start Time: April 20, 2022 16:56 UTC End Time: N/A

Impact: Customers may continue to observe stale data (4 hours old) on Skyline Advisor.

VMware Skyline is investigating a potential service event. Our engineering teams are engaged, and we will provide a progress update in the next 30 minutes.

Start Time: April 20, 2022 16:56 UTC End Time: N/A

Impact: Customers may continue to observe stale data (4 hours old) on Skyline Advisor.