VMware SASE- vco3-sin1 was not reachable

Resolved
Resolved

The VMware SASE team has not encountered additional issues in monitoring and has implemented a fix to resolve this incident. Accordingly, this is the final notification for this incident which will now be closed.

Start Time: Jun 06 2023 16:18 PM UTC End Time: Jun 06 2023 16:47 PM UTC

Current Impact: None (issue resolved)

Monitoring

Service impact has been mitigated after vco3-sin1 restart. Relevant components will be monitored in the coming hours. Customers with ongoing impact should reach out to the service desk, link: https://kb.vmware.com/s/article/2006985.

Start Time: Jun 06 2023 16:18 PM UTC End Time: Jun 06 2023 16:47 PM UTC

Current Impact: None (issue mitigated and being monitored)

Update

We are continuing to investigate this issue.

Investigating

The VMware SASE team has become aware of a potential service event and is gathering more information. Engineering resources have been engaged and an update will be provided shortly.

Start Time: Jun 06 2023 16:18 PM UTC End Time: To be determined

Current Impact: To be determined

Began at:

Affected components
  • VMware SASE
    • VMware Edge Cloud Orchestrator
      • Asia
        • Singapore
    • Secure Access
      • Asia
        • Singapore