Intelligence Services Updates Unavailable

Resolved
Resolved
After 2 days, 17 hours, and 3 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 1 day, 1 hour, and 46 minutes

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating
After 4 hours and 59 minutes

We continue to investigate this issue and we have applied a partial fix that will provide periodic updates. We continue to work on the remaining fix and we will provide updates as new information becomes available.

Investigating
After 1 hour and 12 minutes

We are continuing to investigate this issue. We will provide updates as new information becomes available.

Investigating

We are aware of an issue impacting Intelligence Services Updates. Customers will be able to use Intelligence Services as normal on devices but no new updates are available. Updates are still included in WebPulse real-time categorizations. We are working to restore full service as soon as possible and we will provide updates as new information becomes available.

Began at:

Affected components