VMware SASE - CWS - Users unable to browse websites

Resolved
Resolved

The VMware SASE team has not encountered additional issues in monitoring and has implemented a fix to resolve this incident. Accordingly, this is the final notification for this incident which will now be closed.

Start Time: August 7 2023, 00:00 UTC End Time: August 7 2023, 10:35 UTC

Current Impact: None (issue resolved)

Monitoring

Service impact has been mitigated. Relevant components will be monitored in the coming hours. Customers with ongoing impact should reach out to the service desk, link: https://kb.vmware.com/s/article/2006985.

Start Time: August 7 2023, 00:00 UTC End Time: August 7 2023, 10:35 UTC

Current Impact: None (issue mitigated and being monitored)

Update

Service impact has been identified. The VMware SASE team is investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: August 7 2023, 00:00 UTC End Time: TBD

Current Impact: Customers having CWS policy enabled may not be able to browse websites and may notice error while accessing websites.

Update

Service impact has been identified. The VMware SASE team is investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: August 7 2023, 00:00 UTC End Time: TBD

Current Impact: Customers having CWS policy enabled may not be able to browse websites and may notice error while accessing websites.

Update

Service impact has been identified. The VMware SASE team is investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: August 7 2023, 00:00 UTC End Time: TBD

Current Impact: Customers having CWS policy enabled may not be able to browse websites and may notice error while accessing websites.

Identified

Service impact has been identified. The VMware SASE team is investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: August 7 2023, 00:00 UTC End Time: TBD

Current Impact: Customers having CWS policy enabled may not be able to browse websites and may notice error while accessing websites.

Investigating

The VMware SASE team has become aware of a potential service event and is gathering more information. Support resources have been engaged and an update will be provided shortly.

Start Time: August 7 2023, 00:00 UTC End Time: TBD

Current Impact: Customers having CWS policy enabled may not be able to browse websites and may notice error while accessing websites.

Identified

Service impact has been identified. The VMware SASE team is still investigating and working to mitigate impact. Further updates will be provided shortly.

Start Time: August 7 2023, 00:00 UTC End Time: TBD

Current Impact: Customers having CWS policy enabled may not be able to browse websites and may notice error while accessing websites.

Began at:

Affected components
  • VMware SASE
    • Cloud Web Security
      • North America
        • Ashburn
        • Atlanta
        • Chicago
        • Dallas
        • Denver
        • Los Angeles
        • Mexico City
        • Miami
        • New York
        • San Jose
        • Seattle
        • Toronto
        • Vancouver
      • Europe
        • Amsterdam
        • Dublin
        • Frankfurt
        • London
        • Milan
        • Paris
      • Asia
        • Hong Kong
        • Osaka
        • Singapore
        • Tokyo
      • Oceania
        • Auckland
        • Melbourne
        • Sydney
      • LATAM
        • Sao Paulo