App-01, App-03 - Email Alerting Non-Functional

Resolved
Resolved
After 6 hours and 5 minutes

This incident has been resolved. We will be conducting a postmortem and will post it against this status page.

Monitoring
After 2 hours and 35 minutes

The maintenance against app-01 is now complete, and we've verified that email alerting is now functional on this application server. We will continue to monitor the issue.

Identified
After 2 hours and 23 minutes

The issue has been identified and a fix is being implemented.

Investigating
After 2 hours and 23 minutes

We have confirmed that email alerting is now functional on the app-03 application node.

Investigating
After 2 hours and 19 minutes

Emergency maintenance is now under way for the app-01 application node. The system will be briefly unavailable.

Investigating
After 2 hours and 15 minutes

Emergency maintenance has completed on app-03. The system is now available.

Investigating
After 1 hour and 56 minutes

AppNeta Engineering is executing the previously mentioned emergency maintenance in the next few minutes on the app-03 application node. During this time, APM will be briefly unavailable on the app-03 application node.

Investigating
After 51 minutes

AppNeta Engineering is planning to take the app-01 and app-03 application nodes offline for emergency maintenance shortly, to remediate this issue. The expected duration of this maintenance should be less than one hour.

Investigating

AppNeta Engineering has identified an issue affecting email alerting on a subset of application nodes. During this time, email alerting is non-functional on the app-01 and app-03 application nodes.

AppNeta is investigating the issue and will post updates here.

Began at: