EMEA Sites Degraded Performance

Resolved
Resolved
After 2 days, 23 hours, and 20 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 1 day, 5 hours, and 46 minutes

We continue to monitor the service for stability and will provide updates as soon as new information becomes available.

Identified
After 1 day, 5 hours, and 4 seconds

The previously impacted EMEA sites are restored and the service is operational.

We will now monitor the service for stability and provide updates as soon as new information becomes available.

The underlying cause is still being addressed by Google. See the following link for additional details:

https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2

Identified
After 22 hours and 31 minutes

Google has restored majority of their services. Some remaining services are still impacted and they continue to work on it

We will provide an update as soon as more information becomes available.

Identified
After 4 hours and 35 minutes

Our service provider continues to work on restoring service. Please follow this link for detailed updates:

https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2

Identified
After 1 hour and 55 minutes

Our service provider continues to work on the issue with high priority and we are working closely and regularly following up for updates. There is no workaround or ETA for service restoration available at this point.

We will provide an update as soon as more information becomes available.

Identified
After 15 minutes

The issue has been narrowed down to our service provider who are currently experiencing elevated error rates, latency and/or service unavailability in the Europe region. See the following link for additional details:

https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2

Investigating

We are aware of IPsec customers connected to some of our European data centers failing over to other sites.

Proxy forwarding and Web Security Service Agent (WSSA) users are not impacted as part of this issue. Our teams are currently investigating the issue.

We will provide an update as soon as more information becomes available.

Began at:

Affected components
  • Web Security Service
    • Data Centers - Europe, Middle East & Africa
      • Tel Aviv (GILTA1)
      • Dublin (GIEDU1)
      • Johannesburg (GZAJB1)