Portal Policy Issue

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

As of June 23, 2021 at 00:30 UTC, a fix has been implemented and the service has been restored. Customers will no longer experience delays in applying policies.

We are closely monitoring the service and will provide updates as new information becomes available.

We are investigating a recurrence for the propagation delay and working on a fix.

We will provide further updates as new information is discovered.

As of 19:35 UTC, a fix has been implemented and the service has been restored. Customers will no longer experience delays in applying policies.

We are closely monitoring the service and will provide updates as new information becomes available.

We are aware of customers experiencing delays in applying policies using Cloud Portal. This includes delays in enabling/disabling WSS Agents. We have identified the cause of this propagation delay and currently working on a fix.

There is no impact to protection services and all other aspects of our service remain operational. We will provide further updates as new information is discovered.