Carbon Black: Japan Region Service Interruption

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

The service is restored after implementing a workaround. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Update

We continue to investigate this issue. We will provide updates as new information becomes available.

Investigating

We are aware of customers in the Japan region currently experiencing ‘Bad Gateway’ errors when accessing/browsing CBC Cloud Console and or APIs. We are working diligently to restore the service back to normal performance. Note that there is no impact to protection services.

We will provide updates as new information becomes available.

Began at:

Affected components
  • Carbon Black
    • AUDIT & REMEDIATION
      • JAPAN
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
    • CONTAINER SECURITY
      • JAPAN
        • Enforcement (Data-plane) API Services
        • Event Processing
        • Image Scanning API Services
        • Management API Services
        • Notification Services
        • Setup Wizard
        • State API Services
    • DATA FORWARDER
      • JAPAN
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
    • ENDPOINT STANDARD / PREVENTION
      • JAPAN
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Notification Services
        • VMware AppDefense Integration Service
    • ENTERPRISE EDR
      • JAPAN
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
    • WORKLOAD PROTECTION
      • JAPAN
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service