Carbon Black: Japan Region Service Interruption

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

The service is restored after implementing a workaround. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

We continue to investigate this issue. We will provide updates as new information becomes available.

Investigating

We are aware of customers in the Japan region currently experiencing ‘Bad Gateway’ errors when accessing/browsing CBC Cloud Console and or APIs. We are working diligently to restore the service back to normal performance. Note that there is no impact to protection services.

We will provide updates as new information becomes available.

Began at:

Affected components
  • Carbon Black
    • AUDIT & REMEDIATION
      • JAPAN
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
    • DATA FORWARDER
      • JAPAN
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
    • ENDPOINT STANDARD / PREVENTION
      • JAPAN
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Notification Services
    • ENTERPRISE EDR
      • JAPAN
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
    • WORKLOAD PROTECTION
      • JAPAN
        • API Services
        • Device Services
        • Event Processing
        • Vulnerability Assessment Service