ENTERPRISE EDR Event Processing degraded performance


Description: VMware Carbon Black Engineering teams have resolved an issue with Event/Watchlist/Alert processing which was degraded for Endpoint Standard & Enterprise EDR customers in US Prod environment from 10 AM EST to 4 PM EST. This incident is resolved and there will be no further updates.

Impact: No current impact. During the impact window of 10 AM EST to 4 PM EST, Event/Watchlist/Alert processing was degraded for Endpoint Standard & Enterprise EDR customers.


Security Impact: This is a delay in processing, there is no impact to security efficacy.

For any incident updates please visit https://status.carbonblack.com/

Start time - October 18th, 14:00 UTC

Next Update: 60 minutes or upon earlier status change

We are working diligently to restore the service back to normal performance. We thank you for your patience as we identify and resolve the issue.

VMware Carbon Black Team

Began at:

Affected components
  • Carbon Black
      • US 1
        • Event Processing
      • US 2
        • Event Processing
      • US 5
        • Event Processing
      • US
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Watchlist and Reporting