Email Security.cloud: Outbound IP Routing Issue

We have monitored the service for stability and this incident shall now be closed.

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We continue to investigate this issue as high priority. Note that this issue is impacting a small subset of customers that are configured to use Hosted email service providers for outbound email services. While we continue to work on a fix, as a workaround customers can reach out to support team to have the Outbound IP addresses reinstated.

We will provide updates as new information becomes available.

We are aware that Email Security.cloud customers are experiencing outbound mail flow disruptions due to a recent change in the Outbound IP.

Our team is actively investigating the issue and will provide updates as more information becomes available.

In the meantime, you can reach out to support to have the IP address reinstated as a temporary solution.