Broadcom ERP System Maintenance - March 19, 2024 02:00 UTC to March 24, 2024 02:00 (March 18 at 7pm PST to March 23 at 7pm PST)

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The Broadcom ERP system will be undergoing maintenance between March 19, 2024 at 02:00 UTC to March 24, 2024 at 02:00 UTC (March 18 at 7pm PST to March 23 at 7pm PST) which will have the following impacts to our downstream support systems:

Impact

• Any new customer accounts created during the maintenance period will not flow down to our support systems.
• Customers attempting to register in the Support Portal using a new site ID generated during the maintenance period will receive an error stating their site ID is invalid.
• Customers will not be able to manage products associated with new site IDs generated during the maintenance period (download software, generate license keys, create cases).
• Once the maintenance period is complete, customers will be able to register in the Support Portal and manage their products.

IMPORTANT: The Broadcom Support Portal will remain available and fully functional during this maintenance period. Additionally, pre-existing site IDs and their associated products will not be impacted during this time. Click HERE to learn more.

If you have any questions or require assistance during this period, please contact Broadcom Customer Care.

We apologize for any inconvenience this may cause and appreciate your patience while we work to improve our systems.

Broadcom Support