VIP – Issue with SMS Delivery (US Region)

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

Our service provider is no longer experiencing issues with SMS delivery. We will monitor the service for stability and provide updates as new information becomes available.

Investigating

We are aware that VIP customers in the US region might be experiencing issues with SMS delivery. We can confirm that our SMS provider is having delivery issues.

As a workaround, based on individual customer configuration, voice, push or manual security code options can be used. We will provide updates as soon as new information becomes available.

Began at:

Affected components