Cloud SWG: Sao Paulo (GBRSP1) Datacenter Maintenance March 28, 2023

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Broadcom will be conducting maintenance to the Cloud SWG Service in Sao Paulo (GBRSP1) Datacenter on March 28, 2023 starting at 21:00 UTC, for a duration of 4 hours.

• Expect the site to be completely unavailable during the maintenance window.

• No IP address changes will occur with this maintenance.

• Carefully review the information below to avoid disruption of service.

Impact

Expect the site to be completely unavailable during the maintenance window.

Required Action

• IPsec: Switch to your secondary tunnel prior to the maintenance window.

• WSS Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.

• SEP Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.

• Explicit proxy and proxy forwarding: Customers directing traffic to proxy.threatpulse.net will be automatically redirected by the service to the nearest alternate site during the maintenance window.

WARNING

Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the migration window to avoid an outage. Explicit redirection should never point to an IP address. Only IPsec connections should be directed to IP addresses.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Cloud SWG Portal page.

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