Drop in incoming transaction traffic - Resolved


We can confirm that services have been stable and transactions for 3DS 1.0.2 and EMV3DS are getting proceed as normal. We confirm recovery since 0253 GMT.

Teams will continue to monitor transaction volume statistics and gather all details to determine root cause.

If you have any questions regarding this Service Advisory, please contact Broadcom Support or your Customer Success Manager.


We observed two instances of intermittent drop for traffic impacting 1.x and 2.x transactions. Our network team is engaged and are analyzing the network traffic patterns. We are closely monitoring the transaction health and we shall get back to you with the next update by 0400 GMT.


We observed one instance of drop for traffic of both 1.x and 2.x transactions. We confirm recovery since 0211 GMT however we continue to be watchful. We shall get back to you with the next update by 0300 GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure2
      • SecureF
      • Secure4
      • Secure7
      • Secure5
      • SecureT
    • Arcot for Digital Banking (AfDB)