Endpoint Detection and Response Process Lineage and Incident Data Issue

Resolved
Resolved
After 1 day, 15 hours, and 46 minutes

The issue with Process Lineage and Incident data has been addressed. This incident is now resolved.

Recovering
After 1 day, 8 hours, and 48 minutes

We are continuing to monitor the service after the fix was implemented and backlog is now clearing. New requests will complete as expected.

We are closely monitoring the service and will provide update as soon as new information becomes available.

Identified
After 16 hours and 55 minutes

As of 22:00 UTC, we have deployed a fix. Previously generated backlogs have started processing. Backlog processing is expected to take approximately 8 hours to catch up.

We are closely monitoring the service and will provide an update as soon as new information is available.

Identified
After 15 hours and 5 minutes

We are still working on finalizing the production deployment. We will provide an update as soon as new information is available.

Identified
After 12 hours and 2 minutes

We have completed the required testing in QA environment and are in the process of preparing for production deployment.

We will provide an update as soon as new information is available. No other aspect of the service is impacted by this issue.

Identified
After 9 hours and 46 minutes

We continue to work on a fix. Impacted customers may experience slowness while creating incidents and lineage.

We will provide an update as soon as new information is available.

Identified
After 7 hours and 25 minutes

We are continuing to validate the fix through testing and will provide an update when new information becomes available.

Identified
After 2 hours and 23 minutes

We have identified a fix and currently testing to confirm this fixes the issue. Once the fix has been tested and passed validation we will provide an update.

As a reminder this is impacting Endpoint Detection and Response Process Lineage and Incident data. Impacted customers may experience slowness while creating incidents and lineage.

Identified

We are currently investigating an issue with Endpoint Detection and Response Process Lineage and Incident data. Impacted customers may experience slowness while creating incidents and lineage.

We have identified the cause of this issue and are working on a fix. We will provide an update as soon as new information is available. No other aspect of the service is impacted by this issue.

Began at:

Affected components