Clarity SaaS Maintenance - June Monthly Maintenance Americas

Saturday, 8 June — 12 hours
Complete
Update

We have received reports that the DB OS migration referenced under CHG2015821 has resulted in the Data Warehouse incremental load job failing for some customers after the completion of the monthly maintenance. The SaaS team has identified and corrected the DB issue that was causing the error. If you see any further issues with the execution of the job please contact Broadcom Support

Thank you,

Clarity SaaS Team

Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

  • Group: Production and Non-production

  • Summary: The Clarity SaaS team will be performing scheduled monthly maintenance activity as detailed in this notice.

  • Schedule: See start time and duration below

  • Service Availability: You will experience downtime to your production and non-production Clarity SaaS applications.

  • Impact: No functionality updates are being made during this maintenance.

  • Action Required: In order to minimize impact to your business processes, Broadcom recommends taking the following actions to your Clarity SaaS applications prior to the start of the maintenance:

    • Pause all scheduled Jobs and Reports
    • Reschedule external integration jobs outside of the maintenance window

    After maintenance is complete:

    • Login to each of your impacted Clarity SaaS applications
    • Resume all paused schedules

  • Reference IDs: See details below

  • Details: The below disruptive activity will be performed during this maintenance:

    • CHG2015821: Migrate SaaS DB Host OS from CentOS to Rocky Linux. Outage for full maintenance duration. (Production)
    • CHG2001485-US/CHG2001489-CA: GKE Node Pool upgrade (Production and Non-Production)
    • CHG2015836: Antivirus service restart. Transitory outage. (Production and Non-Production)

    If you have any questions regarding this maintenance, please contact Broadcom Support.

    Thank you,

    Clarity SaaS Team

    • Began at:

    Affected components
    • Clarity SaaS
      • United States
        • Production-US1-001
        • Production-US1-002
        • Production-US1-003
        • Production-US1-004
        • Production-US1-005
        • Production-US1-006
        • Production-US1-007
        • Production-US1-008
        • Production-US1-009
        • Production-US1-010
        • Production-US1-011
        • Production-US1-012
        • Non-Production-US1-001
        • Non-Production-US1-002
        • Non-Production-US1-003
        • Non-Production-US1-004
        • Non-Production-US1-005
        • Non-Production-US1-006
        • Non-Production-US1-007
        • Non-Production-US1-008
        • Non-Production-US1-009
      • Canada
        • Production-CA1-002
        • Non-Production-CA1-002