Web Security Service - Mac Connectivity Issue

Resolved
Resolved
After 1 day, 14 hours, and 42 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 6 hours and 7 minutes

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified
After 5 hours and 12 minutes

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

We are aware of some Mac customers using the Symantec Endpoint Protection client facing connectivity issues while connecting to the Web Security Service.

We are investigating this issue and will provide further updates as new information is discovered.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Data Centers - Americas
      • Las Vegas (GUSLV1)
      • Buenos Aires (GARBA1)
      • Columbia (GUSCO1)
      • Des Moines (GUSDM1)
      • Portland (GUSPO1)
      • Sao Paulo (GBRSP1)
      • Los Angeles (GUSLA1)
      • Mexico City (GMXMC1)
      • Washington, DC (GUSAS1)
      • Montreal (GCAMO1)
      • Toronto (GCATO2)
    • Data Centers - Asia Pacific
      • Sydney (GAUSY1)
      • Taipei (GTWTA1)
      • Tokyo (GJPTK)
      • Wellington (GNZWL)
      • Melbourne (GAUME)
      • Mumbai (GINMU1)
      • Osaka (GJPOS1)
      • Seoul (GKRSE1)
      • Singapore (GSGRS1)
      • Auckland (GNZAU1)
      • Delhi (GINDE)
      • Hong Kong (GCNHK1)
      • Indonesia (GIDJK11)
      • Shanghai (ACNSH1)
      • Beijing (ACNBJ1)
      • Shanghai (ACNSH2)
      • Beijing (ACNBJ2)
    • Data Centers - Europe, Middle East & Africa
      • Abu Dhabi (GAEAD1)
      • Stockholm (GSESK1)
      • Copenhagen (GDKCP1)
      • Dover (GGBDO)
      • Tel Aviv (GILTA1)
      • Turin (GITTU1)
      • Dubai (GAEDX1)
      • Dublin (GIEDU1)
      • Frankfurt (GDEFR1)
      • Helsinki (GFIHE1)
      • Johannesburg (GZAJB1)
      • Madrid (GESMA1)
      • Middlesex (GGBLO1)
      • Milan (GITMI1)
      • Munich (GDEMU)
      • Oslo (GNOOS1)
      • Amsterdam (GNLAM1)
      • Belgium (GBEBR11)
      • Bucharest (GROBU1)
      • Paris (GFRPA1)
      • Zurich (GCHZU1)